To start the complaint procedure, please send an e-mail with details about the problem you have with the device to:
support@kgktrend.pl
Defective or damaged products can be returned to the retail point from which you purchased them or directly to the Manufacturer (Xblitz). To speed up the process, please provide proof of purchase and a description of the problem with the product. It is optional to deliver the product in the original packaging. If additional accessories are included, they should also be returned if their operation may affect the operation of the entire device.
The returned device must be sent in the original or replacement packaging that provides adequate protection for the duration of transport.
The device sent to the service point must be complete, and all relevant equipment should be included in the shipment. Some problems may be caused by the faults of individual elements. Failure to submit the entire device set will prevent accurate verification of the issue. Incomplete devices may be rejected by the service point, or the verification may be paused until the remaining items are delivered at the claimant’s expense.
NOTE: We are not responsible for any damage caused by transport and as a result of not securing the shipment properly.
Devices delivered to the service point after 12 o’clock are accepted the next business day.
WARRANTY CARD
1. KGK TREND sp. z o.o. with its registered office in Kraków (hereinafter referred to as “Manufacturer”), ensures the proper operation of the device indicated in the warranty, here in after referred to as “Product”.
2. The warranty shall be granted for a period of 24 months from the date of purchase of the product and shall apply within the European Union. The warranty applies only in case of physical defects arising from the reasons inherent in the product sold. The Manufacturer pays the cost of returning the product after warranty repair in Poland. Buyers from outside Poland are obliged to cover the costs of transport to the Service and after-service repair (return transport).
3. For consumables such as batteries, electrochemical sensors and other components that naturally wear down from use, the Manufacturer’s warranty period shall be six months.
4. The Manufacturer shall confirm that the consumables accompanying the product at the date of initial purchase shall be free from defects and shall remain in this condition for at least six months from that date.
5. Before submitting a product complaint, the Buyer should:
a) Back up all relevant data and then remove (if necessary) confidential and private information from fixed media (e.g. internal memory) and remove media containing such data (e.g. memory card). Service is not responsible for the damage or loss of any programs or data left on the device submitted for repair.
b) Write down the model name and serial number (if any) and make a description of the problem.
c) Read the instructions for use and troubleshooting in the user’s documentation or on the website www.xblitz.pl/en/.
d) Before handing over the product to the Service, it is recommended to reset the system and restore its default settings. You must also remove optional accessories, external connections and self-installed mounts and wires.
6. Defects of the Product revealed during the warranty period will be removed by the Manufacturer’s Authorized Repair Service.
7. The warranty terms and the rights and obligations of the Manufacturer and the Buyer shall be determined by the content of this warranty, which the Buyer of the Product should read before purchasing. Upon purchase of the product, Buyer confirms that he accepts the warranty terms.
8. The document which confirms the acceptance of the terms above is the Warranty Card and a document which confirms the sale (VAT invoice or fiscal receipt). Changes made to the warranty card (blurring, crossing out or content changes) invalidate it.
9. The product shall be used for its intended purpose under the contract of sale and the operating instructions described in the user manual. Using the product for things other than its intended purpose or against the operating instructions will result in the loss of warranty.
10. Warranty repair shall not cover operations provided for in the operating instructions, which oblige the Buyer to perform them independently (equipment configuration, installation of equipment, protection against external conditions, replacement of perishable components).
11. The Buyer is entitled to warranty repair only if a complaint is made during the warranty period.
12. The use of a defective Product may cause further damage. The Manufacturer is not responsible for any damages resulting from the Buyer’s use of the defective product.
13. The warranty does not cover:
a) mechanical, electrical, chemical, thermal or intentional damage to the equipment and defects caused by such damage (impact, fall, flooding or submersion),
b) damage and defects which result from incorrect use or not following the instructions, improper storage or maintenance of the equipment or user negligence,
c) damage caused by third-party peripherals (including, e.g. damage to the motherboard or other electronic component, such as burn marks from electric sparks, melting, separation of parts, etc.),
d) Products damaged by fire, floods, lightning strikes (including indirect) or other natural disasters, being flooded by liquids, power surges in the electrical grid, connecting the device to the power grid incorrectly (i.e. not following the instructions in the user manual),
e) damage to equipment that was not delivered to the Service in an additional secure package (e.g. no unit packaging with additional external cardboard as well as foil/sponge padding)
14. Only device defects caused by defective parts or production defects are covered by the warranty. The warranty does not cover the cases listed under point 13 of this warranty.
15. The Buyer delivers the damaged equipment to the Authorized Service at their own expense. The address of the Authorized Service is:
Os. Centrum A 2
31-923 Kraków
Poland
16. Defects or damage to the product reported during the warranty period will be removed free of charge within 14 work days from the date of delivery of the product to the Service. The Service has the right to extend the repair or replacement period to 30 work days and longer if the required repairs cannot be carried out due to import/export restrictions on equipment and spare parts or other legal regulations or unforeseen circumstances preventing the repair.
17. The shipment with the returned goods must be marked with an RMA number generated in the complaint system after you send your complaint to support@kgktrend.pl. The complaints submitted outside the complaint system without the generated RMA number may take longer to be addressed.
18. Defective products or parts thereof that have been replaced in the event of warranty repairs become the property of the Service.
19. The warranty does not cover damage caused by flooding/splashing. Do not expose the product to any liquids, even in trace quantities, due to the possibility of prolonged damage.
20. The Manufacturer will replace the Product to a model with the same or similar technical and operational parameters if:
a) During the warranty period, there are three warranty repairs, and the product still cannot be used for its intended purpose,
b) Removing the defect will not be possible or will require the Service to incur excessive costs.
21. Where it is not possible to replace the equipment with another, the Manufacturer reserves the right to refund the product based on the price from the purchase invoice.
22. Before each repair, the Service checks the damage to the returned product. Upon finding that the product:
a) proves to be efficient, damaged by the Buyer’s fault or does not comply with the previously stated conditions, the Service will charge the Buyer for the costs of transport from the Service,
b) In case of failure of the product resulting from obvious damage, for which the Manufacturer is not responsible, and that the Buyer also could have known about without any special knowledge of the product, or which they could easily find out about, the Service may also charge the costs associated with testing the product.
23. The Buyer shall not have the right to claim the return of the lost benefits in connection with the failure of the product.
24. If a shipment is suspected of being damaged during transport, please adhere to the following procedure:
a) After receiving the shipment, check the condition of the package when the courier is present (the shipment should be secured with tape; if this is not the case or if it is compromised in any other way, this means that the shipment has been opened by unauthorized persons),
b) You need to unpack and check the contents of the shipment in the presence of the courier each time. In case of damage to the content of the package, draw up a corresponding damage protocol, then contact the Authorized Service of the Manufacturer and inform them about the situation.
25. The Manufacturer informs that this warranty does not exclude, restrict or suspend the Buyer’s rights under the warranty laws on defects in sold goods.
WARRANTY CARD FOR BREATHALYZERS
1. KGK TREND Sp. z o.o. with its registered office in Kraków (hereinafter referred to as “Manufacturer”), ensures the proper operation of the device indicated in the warranty, hereinafter referred to as “Product”.
2. The warranty shall be granted for a period of 60 months from the date of purchase of the product and shall apply within the European Union. The warranty applies only in case of physical defects arising from the reasons inherent in the product sold. The Manufacturer pays the cost of returning the product after warranty repair in Poland. Buyers from outside Poland are obliged to cover the costs of transport to the Service and after-service repair (return transport).
3. The warranty is valid only if the device undergoes regular servicing and calibration in an authorized service at least once a year. The device is properly calibrated out of the box. Each breathalyzer offered on the market requires periodic calibration every 12 months (we recommend calibrating it every six months) so that the device can be configured to correctly interpret the amount of alcohol in the exhaled air. The need for recalibration is not a defect in the device and is not covered by warranty. A device that is not regularly calibrated is prone to showing incorrect results.
4. For components such as sensors and pumps, the Manufacturer’s warranty period is six months.
5. The Manufacturer shall confirm that the consumables included with the product at the date of initial purchase shall be free from defects and remain in this condition for at least six months.
6. Before submitting a product complaint, the Buyer should:
a) Write down the model name and serial number (if any) and describe the problem.
b) Read the instructions for use and troubleshooting in the user’s documentation or on the website www.xblitz.pl/en
7. The Manufacturer’s Authorized Repair Service will remove defects of the product revealed during the warranty period.
8. The warranty terms and the rights and obligations of the Manufacturer and the Buyer shall be determined by the content of this warranty, which the Buyer of the Product should read before purchasing. Upon product purchase, the Buyer confirms that they accept the warranty terms.
9. The document which confirms the acceptance of the terms above is the Warranty Card and a document which confirms the sale (VAT invoice or fiscal receipt). Changes made to the warranty card (blurring, crossing out or content changes) invalidate it.
10. The product shall be used for its intended purpose under the contract of sale concluded and the operating conditions described in the user manual. Using the product for its intended purpose or operating conditions will result in the loss of warranty.
11. Warranty repair shall not cover operations provided for in the operating instructions, which oblige the Buyer to perform them independently (equipment configuration, installation of equipment, protection against external conditions, replacement of perishable components).
12. The Buyer is entitled to warranty repair only if a complaint is made during the warranty period.
13. The use of a defective Product may cause further damage. The Manufacturer is not responsible for any damages resulting from the Buyer’s use of the defective product.
14. The warranty does not cover:
a) mechanical, electrical, chemical, thermal or intentional damage to the equipment and defects caused by said damage (impact, falling, flooding or submersion),
b) damage and defects which result from improper use or not following the instructions in the manual, improper storage or maintenance of the equipment, user negligence,
c) Products repaired by persons unauthorized by the Importer (e.g. unauthorized repair service).
d) Products damaged by fire, floods, lightning strikes (including indirect) or other natural disasters, being flooded by liquids, power surges in the electrical grid, connecting the device to the power grid incorrectly (i.e. not following the instructions in the user manual),
e) damage to equipment that was not delivered to the Service in an additional secure package (e.g. no unit packaging with additional external cardboard as well as foil/sponge padding)
15. Only defects in equipment caused by defective parts and/or production defects are covered by the warranty. The warranty does not cover the cases listed in point 14 of this warranty.
16. The Buyer delivers the damaged equipment to the Authorized Service at their own expense. The address of the Authorized Service is:
Os. Centrum A 2
31-923 Kraków
Poland
17. Defects or damage to the product reported during the warranty period will be removed free of charge within 14 work days from the date of delivery of the product to the Service. The Service has the right to extend the repair or replacement period to 30 work days and longer if the required repairs cannot be carried out due to import/export restrictions on equipment and spare parts or other legal regulations or unforeseen circumstances preventing the repair.
18. The shipment with the returned goods must be marked with an RMA number generated in the complaint system: support@kgktrend.pl. The complaints submitted outside the complaint system without the generated RMA number may take longer to be addressed.
19. Defective products or parts thereof that have been replaced in the event of warranty repairs become the property of the Service.
20. The Manufacturer will replace the product with a model with the same or similar technical and operational parameters if:
a) There are three warranty repairs during the warranty period, and the product still cannot be used for its intended purpose,
b) Removing the defect will not be possible or will require the Service to incur excessive costs.
21. Where it is impossible to replace the equipment with another, the Manufacturer reserves the right to refund the product based on the price from the purchase invoice.
22. Before starting repairs, the Service checks the damage of the returned product each time. Upon finding that the product:
a) proves to be efficient, damaged by the Buyer’s fault or does not comply with the previously stated conditions, the Service will charge the Buyer for the costs of transport from the Service,
b) In case of failure of the product resulting from apparent damage, for which the Manufacturer is not responsible, and that the Buyer also could have known about without any special knowledge of the product, or which they could easily find out about, the Service may also charge the costs associated with testing the product.
23. The Buyer shall not have the right to claim the return of the lost benefits in connection with the failure of the product.
24. If a shipment is suspected of being damaged during transport, please adhere to the following procedure:
a) After receiving the shipment, check the condition of the package when the courier is present (the shipment should be secured with tape; if this is not the case or if it is compromised in any other way, this means that unauthorized persons have opened the shipment),
b) You need to unpack and check the contents of the shipment in the presence of the courier each time. In case of damage to the content of the package, draw up a corresponding damage protocol, then contact the Authorized Service of the Manufacturer and inform them about the situation.
25. The Manufacturer informs that this warranty does not exclude, restrict or suspend the Buyer’s rights under the warranty laws on defects in sold goods.